Last updated 2026 · Scott Labs
This policy explains how refunds work for software packages purchased from Scott Labs ("we," "us," "our"). Because our packages are custom-configured software engagements that begin work quickly, please read this carefully before you buy.
You may request a full refund within 72 hours of your purchase, provided that implementation and configuration work on your package has not yet begun. This is the only circumstance in which a refund is available.
To request a refund inside this window, contact us at joyce.scott@scott-labs.com or NA and reference your order. If both conditions are met — within 72 hours and before implementation has started — we will refund your payment in full to the original payment method.
Once 72 hours have passed, or once implementation, configuration, or delivery of any component has begun (whichever comes first), the sale is considered final. At that point all sales are final and non-refundable, in whole or in part. This includes any deposits, package fees, and amounts paid for work already scheduled or in progress.
Implementation is considered to have "begun" when we start scoping deliverables, provision accounts or infrastructure, configure any tool, or otherwise commit resources to your engagement.
If a component we delivered does not work as described, we will repair it or re-deliver it at no additional cost so it performs as promised. This is a support commitment — it is not a money-back guarantee.
Reach out any time during your included support window and we'll get it fixed. Our goal is a working stack you're happy with.
Questions about this policy, or a refund request within the 72-hour window, can be sent to joyce.scott@scott-labs.com, by phone at NA, or by mail to 1350 Alexander Way, Clearwater, FL 33756.